Comments on: Grow your business: do you really want more customers? https://spencerxsmith.com/grow-business-do-really-want-more-customers/ Emerging Technology Speaker & Consultant Tue, 26 Jan 2016 14:41:32 +0000 hourly 1 By: Barbara Boustead https://spencerxsmith.com/grow-business-do-really-want-more-customers/#comments/874 Sun, 14 Jun 2015 20:06:46 +0000 http://spencerxsmith.com/?p=1455#comment-874 Excellent article, Spence! It’s very important to question the assumption that more customers are better for one’s business. It’s also crucial to know what needs to be in place to support these new customers. In my case, it depends on the type of client as well. I may have one client that requires 4 hours a month vs a client that needs 15 hours per month. I am very selective about the clients I take on because I have a finite amount of time and resources available, and like to work with clients long term.

For some business owners, adding more staff to accommodate the increase in customers seems to be the answer, but once again there needs to be an investment of resources and time to train these new people on the company culture and brand, in addition to processes.

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